On this page, you will find all the information you might need about your order. We will explain how Pillar fullfils incomming orders and how we ship them.
Valid ordering is done only by means of our on-line shop facility. Pillar processes incoming orders as soon as payment has come in. Depending on your choice of payment and its speed of processing, it may take up to 12 hours for us to confirm your order in our systems and start the fullfilment.
Since our products are produced and/or stored at different trusted, quality-controlled parties in the European Union, orders with multiple products may arrive in multiple shipments.
After receiving your order and confirming the payment, the products you ordered wil be packed securely and labelled for the journey. As soon as possible the postal service picks up all ordered packets and relays them to interim and final destinations.
As we intend to prevent mistakes as much as possible, the complete processing time may add up to 4 working days.
Pillar makes use of the 'ship on demand' principle. This means that most of our products are stored in storage facilities near the factories where they were produced. They will only be sent after ordering. Because of this principle, our products take some time to arrive.
The Free Delivery to the Netherlands option, which is standard in our shop, may take anywhere from five to twelve business days. Faster delivery is possible but this will usually cost a bit more. Contact us for further information.
Countries and places with a direct connection to international parcel services will receive orders quicker than those who live elsewhere. If your order takes longer than expected, please double check the tracking information through the link provided. If you're still left with questions, please contact us here.
In the unlikely event that you do not receive your order within the expected delivery timeframe, please contact us here and no later than 7 working days after the expected arival date.
As soon as a package has been accepted by the postal service, the Tracking Number becomes available and we will relay it to you. This will be sent by e-mail. Once you've received this tracking code, you can track the location of your package independently.
Because of certain political and economical conditions we regret not to be able to ship to the following places; the Russian Federation, Serbia, Venezuela, Pakistan, Colombia, Lebanon, Syria and Kuwait. If in our opinion necessary, we will also decline without further explanation orders from other countries or parts thereof.
Custom and Import Fees
Some countries may be subject to additional custom and import fees. Please check with your local government what the laws for custom fees are.
Pillar does NOT cover any fees. However, it is good practise that our suppliers use shipping labels, package dimensions and value indications that decrease the risk of having to pay custom fees.
On the 25th of May 2018, new European privacy regulations came into effect. We made sure to be 100% compliant to these new laws, as described here.